Effective Date: 04/09/2025

“HWM” and “First Party” refer to the owner of this Website, Heathen Wolf Media.

“You” or “User” refers to any user/visitor/viewer of this Website or to any Client(s) of HWM.

“Client” refers to any individual(s) who have entered into a business agreement or contract with Heathen Wolf Media. 

“Website” or “Site” refers to this website, https://heathenwolfmedia.com or any website created by HWM.

“Party” or ”Parties” refer to either HWM, the Client or the User.

“Third Party” refers to any individual, entity or organisation that is neither HWM, nor a Client of HWM nor a User of this Website.

“IP” refers to intellectual property. For clarification, click here.

“Service” or “Services” refer to the services Heathen Wolf Media provides its Clients. These include:

• Web Design & Electronic Press Kits (EPKs)
• Website Hosting, Domain Name Management & Website Maintenance
• Graphic Design

For more details on these services, please see here. Note that "EPK(s)" or "Electronic Press Kit(s)" may also be used interchangeably with Website or Site throughout these Terms of Service.

“Project” or “Work” refers to any agreed upon work completed by HWM for the Client. For example, a website or album artwork.

“Artwork” or "Graphic Design" refers to any image(s), media or video work created by HWM.

“Contract” refers to a legally binding document agreed upon between HWM and the Client regarding the terms of the sale, purchase and provision of any Service, Project or Artwork.

“Licence Agreement” refers to a legal document which outlines the rights held by the relevant Parties with regard to how each Party can use the Work.

The purpose of these Terms of Service is to establish and make clear, for both Users and Clients, how these Terms of Service apply to the Services provided by HWM, how HWM operates as a business and to outline the expectations, obligations and rights of all Parties.

Please read through these Terms of Service carefully as they apply to all Users of this Website and to all Clients of Heathen Wolf Media.

By visiting this Website, You agree to these Terms of Service and are bound to these Terms of Service. If You do not agree to these Terms of Service, please leave this Website.

For any queries on these Terms of Service, please see the “Contact” section below.

HWM is an independent, freelance web design business run as a one-man operation which aims to provide a straightforward, no-brainer web design and management solution for musicians and artists, primarily within the metal scene.

HWM also offers various graphic design services including album artwork, social media graphics, custom bandcamp graphics, digital gig posters/flyers, Spotify Canvas videos and merchandise design/mock-ups.

Always open to new Projects, HWM offers a free quote to all prospective Clients after an enquiry/discussion with no obligations whatsoever.

HWM reserves the right to reject any Client or Project considered to be immoral, abusive, grossly offensive or illegal.

HWM aims to provide an excellent Service and to fully meet Client expectations, therefore HWM reserves the right to refuse any Project deemed to be outside the scope of HWM’s Services.

HWM reserves the right to change, end or re-sell the Service(s) at any time but will provide due notice to existing Clients should such a change occur.

HWM Websites and EPKs are built and maintained using WordPress and a number of different tools and plugins to ensure for high performance, ease-of-use and reliability. All Sites are built and designed, 100% by hand, on a custom HWM template - no libraries, no pre-built pages or elements and no AI. With flexibility and integrity of design at the heart of every HWM Website, this custom template allows for Site builds that easily incorporate the aesthetics and design style of the Client, resulting in epic, full scale, responsive Websites at fast turnarounds.

Clients are allowed two free revisions before the Website is launched. For any further revisions before the Site is launched, the Client will be charged at a rate based on the size of the revision/Project scope determined by HWM.

Existing Clients on the Maintenance Service plan (see below) are granted discounted Website and EPK redesigns. The discount rate is based on the size of the redesign and is negotiated between HWM and the Client before any redesign takes place.

All Websites built and designed by HWM are, and remain always, the copyrighted property of HWM. The contents of the Website (images, text, intellectual property, music and other assets/content supplied by the Client) are, and remains always, the copyrighted (where applicable) property of the Client and/or their respective copyright holders.

HWM reserves the right to use any Website Design Project for its own marketing and promotional purposes.

Clients do not have the right to replicate, duplicate, redistribute, sub-license or pass-off as their own any Website or EPK, in any way, shape or form. Doing so will result in legal action being taken.

HWM uses the highest level of security technologies available in order to protect and keep its Clients and its Websites safe from hackers and other threats. Should a successful hack (or breach of any kind) be made, HWM will make every effort to restore any Website to its former state and to recover any lost data. HWM cannot accept any liability for any losses or damages whatsoever caused by any malicious Third Parties, hackers or attacks.

HWM makes every effort to ensure all Websites are compatible and work well with all modern web browsers and devices but cannot guarantee that all Websites will display and function correctly/as intended for all visitors as it is impossible to account for the multitude of all web browsers/devices available to the general public.

All Websites and Electronic Press Kits (EPKs) will feature “Website by Heathen Wolf Media” or “EPK by Heathen Wolf Media” at the bottom of each footer section, respectively. 

Release EPKs are locked behind a password protected webpage and include a legal disclaimer the User must agree to in order to discourage/prevent the distribution/leakage of any materials found therein to the public. As HWM will never share any passwords or any other sensitive data, HWM accepts no liability for any damages or losses should any material(s) be leaked or shared by any Third Parties due to malpractice, negligence or otherwise.

Clients understand that a Website is required for any EPK unless it is agreed upon and requested to have an offline EPK (provided as a PDF file) built during the initial Project enquiry/discussions or as a separate Service. Clients also understand that a PDF only version of the Release EPK does not include any legal disclaimers (though it is still password protected) and may have limited functionality as oftentimes PDF software is required for full interaction on PDFs saved from webpages. 

All HWM Websites come with a locked in Maintenance Service which provides the following:

• Website maintenance
• Security
• Hosting and domain name management
• Updates
• Bug fixes
• Monthly back-ups
• SSL Certificate
• WHOIS privacy protection
• Cookie Banner & Privacy Policy set up
• Discounts on Website redesigns & Graphic Design Services

The Maintenance Service will start on the date the Website/Electronic Press Kit is launched. The Client must set up a recurring payment method within 30 days of the Maintenance start date as instructed by HWM. The Maintenance Service is cancellable at any time. For more information on cancelling, please see the section entitled “Exit Process” below for more details. 

The Maintenance Service is only available for new or existing HWM Clients. It does not come as a standalone Service.

Please note that the monthly recurring charge for the Maintenance Service is subject to change, though HWM will always endeavour to avoid any increases in charges and to keep charge increases fair should any occur. Clients will be made aware and notified of any increases, should they arise, via their given contact details/communication channel(s).

The Client agrees to maintain up-to-date card/payment details to ensure payments are processed correctly without issue. Failure to do so will ultimately result in the discontinuation of the Maintenance Service. For more details, please see the "Failed Payments" section below.

As part of the Web Design and Maintenance Service, Clients agree to transfer any existing domain name(s) to HWM for hosting, management and Site build purposes.

The Client retains all associated rights and ownership of their domain name(s). HWM does not assume any rights or ownership over the Client’s domain name(s) other than to host and manage the domain name on behalf of the Client.

HWM will host the domain name and Website for its Clients on its own Web Hosting account to easily manage and maintain the Client's Website. Domains managed by HWM also include SSL Certificates and WHOIS privacy protection.

A domain name will be agreed upon during the initial Web Design Project discussions if the Client does not already have one.

Domain name(s) can be transferred back to the Client from HWM’s hosting account should the Client wish to leave/cancel their Maintenance Service with HWM. For more information, please see the section entitled “Exit Process” below.

Before the transfer of any existing domain names, it is the Client’s responsibility to pay any outstanding balances the Client has with their own hosting company/domain name provider. It is also the Client’s responsibility to cancel any future payments and remove any payment methods held by the Client’s existing hosting company/domain name provider so as not to incur any future unnecessary charges.

HWM uses Krystal Hosting LTD as its hosting platform and domain name provider and so cannot be held solely liable for any losses or damages whatsoever caused by any downtime, errors or breakage with regard to domain names, hosting or Website downtime. For more information on Krystal, please visit https://krystal.io.

Instances may arise where HWM and the Client may need to share sensitive data in order to transfer domain name(s)/hosting. HWM takes the security and protection of all sensitive data extremely seriously and will never share or compromise any sensitive data in any way whatsoever and cannot be held solely liable for any damages, charges or repercussions caused by the loss of any shared data.

HWM Websites are built with SEO practices in mind to increase page speed and search results rankings and is a standard, no extra cost feature of all HWM Websites.

SEO is a live and ever changing entity and therefore, due to its inherent unpredictability, HWM cannot be held liable for any damages or losses caused by any drops in traffic as multiple, unforeseeable factors can influence the way pages rank and score on various search engines.

Please note, the Graphic Design Service is currently unavailable. The below will apply once the service is available.

Original Graphic Design work by HWM is completed using a mixture of pre-existing, hand-picked, copyright free/public domain images and assets which are then manipulated, edited and put together using a number of different techniques in order to create unique pieces for each Client/Project. Graphic Design Projects can be provided on a commission only basis or as part of a wider Web Design Project.

For examples of completed works, please see the graphic design project of HWM, Tomb of the Bizarre, here. Further examples can be seen here by way of the album art created for Oscenrad, the one-man studio project of HWM. 

Clients are allowed two free revisions before the Work is supplied. Due to the nature of the design technique(s) employed by HWM, revisions can only be made regarding the composition, colouring and positioning of objects and items, though workarounds and experimentation is always possible and even welcomed. For any further revisions, the Client will be charged at a rate based on the size of the revision/Project scope determined by HWM.

Completed Work(s) are supplied as 300DPI JPEGs and PNGs (with transparent backgrounds where applicable).

Photoshop files can also be supplied upon request/prior discussion but only with the final design pieces/objects in their own layers to allow for future re-positioning/manipulation.

Spotify Canvas videos are provided in 1080p MP4 format with a 9:16 vertical aspect ratio (for mobile device playback).

Social Media Graphics and Custom Bandcamp Design/Layouts are provided in the formats recommended by each respective social media platform at the time (as the dimensions/requirements for profile pictures/cover photos/banners, etc. are an ever-changing aspect of social media).

All completed Work files will be transferred and supplied via a limited access link through Google Drive.

Any Artwork/Graphic Design produced by HWM is, and remains always, the sole copyrighted property of HWM protected by copyright law.

Alongside the completed Work, Clients are supplied a Licence Agreement once payment in full has been made by the Client and received by HWM. The Client will then hold the rights to use the Artwork/Graphic Design produced by HWM as specified in the Contract and Licence Agreement for and under the following terms:

• Commercial, promotional and merchandising purposes
• Re-positioning layers/objects within the composition, colour changes and/or re-sizing/scaling
• Use in any future projects with any Third Party graphic designers
• Credit HWM for the original Artwork/Graphic Design(s) where applicable (such as in album liner notes or on social media posts)
• To not sell, redistribute, duplicate, sub-license or pass-off as their own in any way, shape or form
• To not use the Artwork/Graphic Design(s) in any way, shape or form that is illegal or morally reprehensible

HWM reserves the right to use any Artwork/Graphic Design work for its own marketing and promotional purposes.

HWM cannot be held liable for any claims, losses, damages, expenses, legal fees, repercussions or costs of any kind whatsoever resulting from the Client’s use of any Artwork or Graphic Design produced by HWM.

Any breach of copyright or instance(s) of plagiarism will result in legal action being taken.

Pre-existing material(s) refers to any artwork, design, imagery, logo or any other media or asset not produced by HWM.

Regarding the use of any pre-existing material(s) in any Project(s) between HWM and the Client, the Client grants permission to allow HWM the use of any supplied pre-existing materials(s) prior to any Project/Work being carried out by HWM.

It is the Client’s responsibility to ensure that any pre-existing material(s) supplied to HWM by the Client does not infringe upon any copyright(s) of any Party or Third Parties and remains lawful. By supplying any pre-existing material(s), the Client declares that they hold the necessary permissions and copyright(s).

HWM will credit the original creator(s) of any pre-existing material(s) used in any Project/Work wherever possible.

HWM reserves the right to refuse any copyrighted material submitted by the Client and will cease any Project/Work should any copyright claim be confirmed.

HWM cannot be held liable, responsible or accountable for any copyright infringement(s), damages or costs whatsoever related to any material(s) supplied to HWM by the Client.

HWM supplies and implements a pre-written Privacy Policy for its Web Design Clients and manages cookies and cookie consent banners as part of the Web Design Service. Both are provided in good faith, using standard practices intended to address the key points required under GDPR and online privacy regulations. For comparison and more information on what a privacy policy should include, please click here.

HWM is not a solicitor nor a legal professional and does not provide any legal advice. Clients remain solely responsible for ensuring their Privacy Policy and cookie practices are accurate, valid, and compliant with applicable laws. HWM strongly recommends that Clients seek independent legal advice to verify compliance.

HWM cannot be held liable whatsoever for any repercussions, losses, damages, legal claims, or fees arising from the use of the supplied pre-written Privacy Policy, cookies, or related tools, including any updates or future iterations.

In order to carry out and complete any agreed upon Project(s), HWM requires the Client to transfer any requested and agreed upon files, such as images and text. The Client understands that any delays in the supply of the necessary content/assets may jeopardise and delay the timescales of the Project.

If the Client fails to supply the requested content/assets after 14 days of having been requested, the Project will be paused for a further 14 days. Should the Client still fail to supply the requested content/assets within 28 days in total, the Contract will be made void and terminated and the Project will be cancelled. Payment(s) will still be required for any work already completed up until the point of termination/cancellation.

HWM cannot be held liable for any damages or losses whatsoever caused by the delay of the supply of any content/assets by the Client.

Websites and EPKs are expected to be completed between 7-14 working days. (Please note that where domain name/hosting transfers are required, timescales may increase due to both HWM and the Client being reliant upon their respective domain name/hosting providers in order to complete the transfer).

Graphic Design Projects are expected to take roughly 4 weeks but may take longer depending on the complexity of the design/artwork.

Although HWM will always endeavour to meet all timescales and deadlines, HWM cannot be held liable for any losses or damages due to any delays in timescales or service provision whatsoever.

Contracts must be signed by both HWM and the Client and returned before any Project/Work will begin. Once signed, the Contract then becomes a legally binding document that both HWM and the Client must adhere to.

Payment(s) are only accepted via debit card or bank transfer via Stripe.

HWM is not responsible for any transaction fees that the Client’s bank may charge.

All prices and payments are processed in GBP (£). International Clients may pay in their local currency through Stripe with conversion being handled by their payment provider. The Client is solely responsible for any currency conversion charges, bank fees or international transfer costs applied by their payment provider. HWM accepts no liability for any such additional costs.

PROJECTS:
Clients are required to pay a 50%, non-refundable deposit. This is due after a Project has been agreed upon, a Contract has been signed and the Client has supplied their content/assets.

Once the first 50% deposit has been received, work on the Project will begin.

The final 50% is due after the Project has been completed and approved. After the final 50% payment, the Project will then be launched/supplied/released.

MAINTENANCE SERVICE:
Payments are set up as monthly recurring debit card payments or Direct Debits via Stripe. The first payment is due within 30 days of the Website launching. 

DEPOSIT:
Following 30 days of non-receipt of payment, the Contract will be made null and void and the Project will be cancelled.

FINAL 50%:
Non-receipt of payment will result in the Project being held/unreleased for up to 30 days until receipt of payment. Should no payment be made within or up until 30 days, the Contract will be made null and void and the Project will be terminated and deleted where applicable (including any material(s) supplied by the Client). Projects terminated before launch or release due to failed payments cannot be resumed or renewed due to the aforementioned Project deletion.

MAINTENANCE SERVICE:
Following one missed payment, the Client will be offered a single “grace period” until the next payment is due. Following any additional missed payment(s), the Client’s Website will be suspended (for up to 90 days) and will only be unsuspended once payments are resumed. If no payment is received after 90 days, the Website will be taken down and the Maintenance Service will be terminated. This will then initiate the Exit Process (for details, please see the section entitled “Exit Process” below).

HWM shall be under no obligation to provide any Service(s) or final Project(s) before any and all outstanding payment(s) have been made.

HWM will not be held liable for any damages whatsoever caused by any Website suspension or Project delays caused by late Client payments.

Clients may cancel any Project for any reason at any time. Cancellation applies upon written receipt by HWM via email at hello@heathenwolfmedia.com. Please note that the initial 50% deposit is non-refundable.

Once a Project is completed, approved and paid for by the Client, thus HWM having delivered the Project/Work as agreed upon within the Contract and the Client being satisfied with and having approved the completed Project, no refunds can be offered.

Clients can cancel their Maintenance Service at any time. The Maintenance Service will remain active after cancellation up until the date of when the next payment would be due (for example, a Client started their Maintenance Service on 28th of June and cancels on the 14th of July, the Maintenance Service would remain active until 28th of July, when the next payment would be due).

After cancellation or termination, all HWM branding will be removed and the Website and domain will be handed over to the Client. The Client will then take on full responsibility for the following:

• The Website
• WordPress
• Breakdance (the WordPress page builder used to build HWM Websites) & its licence (Clients will have to purchase their own licence)
• All associated WordPress plugins
• Domain name and hosting
• Privacy policy
• Cookie management

Once the Exit Process is complete and the Website is handed over to the Client, the Client understands and agrees that while they may continue to use the Website/EPK as it was delivered, the underlying design system, templates, code structure and proprietary methods used by HWM remain the copyrighted property of HWM.

The Client is free to update, edit and manage their Website/EPK as they see fit, including reworking or redesigning it in full. However, unless the Website/EPK is substantially redesigned, the original HWM design and framework cannot be resold, re-licensed, duplicated or passed off as the Client’s own creation.

Clients understand that once the Maintenance Service is cancelled and the Website has been handed over to the Client, HWM has no responsibility whatsoever for the Clients’ Website nor any aspect the of upkeep or maintenance of the Website and is under no obligations whatsoever to provide any support to Clients who have cancelled and exited.

Please allow up to 60 days to fully complete the Exit Process.

Ex-Clients are welcome to return to HWM and resume their Maintenance Service. Please note that here is a charge drawn up on a case by case basis. 

IMPORTANT NOTICE!: In cases where the Maintenance Service has been terminated due to failed payments (see the section entitled “Failed Payments” above) and the Client fails to co-operate or communicate with HWM in the handing over/transfer process of the Website and domain, HWM will cancel and remove any domain name(s) and hosting renewal(s) and delete the Website and all related material(s) after a period of 60 days.

HWM is the sole copyrighted owner of the HWM logo, name, Website and associated branding protected by copyright law. Any individual(s) who violate(s) the copyright of, or attempt(s) to replicate, duplicate, plagiarise, redistribute, sub-license or pass-off as their own, the Website or any HWM branding or any other HWM intellectual property in any way, shape or form will face legal action being taken against them.

Legal action will be taken should any Client attempt to use any Work by HWM before final payment has been received.

HWM utilises various Third Party tools and technology in order to operate and although HWM will make every effort to resolve any issues or errors that may occur as swiftly as possible, HWM accepts no liability for any losses or damages whatsoever caused by Website downtime, errors or breakage due to any Third Party service failure. This also applies to any routine Website maintenance.

HWM has no control, liability nor responsibility for and does not endorse, in any way, shape or form, the content, reliability, accuracy or validity of any material(s) found via or within any Third Party services or links found within this Website.

HWM accepts no liability whatsoever for any copyright infringement claims, or unlawful use, caused by material(s) or media submitted by the Client or used by the Client in any future Website or Project whatsoever.

HWM endeavours to provide a timely, error-free and secure Service but shall not be held liable should HWM fail to do so. The use of the Service(s) offered by HWM is at the User’s own discretion/risk and is offered “as is”, without any warranty of any kind, express or implied, and cannot guarantee that the Services will meet/satisfy all Client expectations (though every effort will be made to do so) or be error-free. HWM shall not be held liable or accountable for any losses, damages or any claims of any other kind resulting in the Client’s use of the Service(s) or this Site.

The provisions of these Terms of Service are not affected by, nor made invalid, should HWM fail to comply with any of the provisions of these Terms of Service.

If, for any reason, a court of competent jurisdiction finds any terms, clauses or conditions of these Terms of Service to be unenforceable, all other terms, clauses and conditions of these Terms of Service shall remain unaltered and enforceable.

You agree to indemnify and hold harmless HWM against any claims, demands, losses or damages in whatsoever manner, by any Party, howsoever caused due to or arising out of your breach of these Terms of Service or violation of any law or rights of any Third Parties.

HWM reserves the right to use any Project for marketing and self-promotion (on social media and elsewhere). This is beneficial for both HWM and the Client as it helps to promote both Parties and increase exposure.

HWM shall not use or share any confidential or sensitive information given by the Client in any way other than for the purposes of completing the Work agreed upon between HWM and the Client.

These Terms of Service are subject to change. Any changes to these Terms of Service will be updated on this webpage. Clients will be updated and notified of any changes via their given contact details/communication channel(s).

As HWM is a business operation, it is only intended for those above the age of 18 years. By continuing to use this Website/Service, You declare that You are above the age of 18 years.

Heathen Wolf Media
124 City Road
London
EC1V 2NX

hello@heathenwolmedia.com

https://heathenwolfmedia.com

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Thank you,

Heathen Wolf Media